Frequently Asked Questions

We are often asked many questions about our company. If you do not see your question, please let us know.

There are no stupid questions.

How long have you been in business?

 

 

 

We have been in business since April 2002.

 

How long have you been at your current location?

 

We moved into our current location in May 2005.

We are one of the original tenants.

How long will it take my computer to get repaired?

That really depends on what is wrong with your computer and how bad it is damaged.

Most repair services are completed in 1-2 days.

If the problem is malware or viruses, we may need to scan the computer several times. We perform online and offline scans of your hard drive. Depending on how much is on your hard drive determines the speed of the scan.

If you require replacement parts it will depend on what we have in stock and what we might need to order. Specialty parts can take anywhere from 2-3 day. We have seen that some hard to find parts can only be obtained from venders in China. That can take 4-6 weeks.

Do you offer 24/7 Support?

Customers with a maintenance plan can contact us anytime for emergency support.

We do have an emergency support voicemail that we check often and will return your call as soon as possible.

Is your work guaranteed?

All of our work is guaranteed.

If we did not fix your problem you will need to let us know within 14 days of picking up your computer or when we complete an onsite service call.

If we do not monitor your computer, we cannot guarantee your computer against viruses/malware. If you are subscribed to a Business or Residential maintenance plan with antivirus, we monitor and remove all viruses, malware, adware, etc. There is never any additional charges in the event that you do get a virus.

Parts we sell are warrantied for 30 day through us. Most parts come with a 1 year warranty through the manufacturer. We will be happy to send the defective part back to the manufacturer after the 30 day period, however you will be charged the shipping cost.

Can you guarantee my data will not be lost?

 

Although we make every effort to protect our customer’s data, Ingram Computer Services cannot and will not be responsible for any data lost while in or out of our care. We believe it is the owner of the data’s responsibility to make regular backups, including but not limited to personal data and business data. This belief is inline with our industry.

We will not guarantee that your data will not be lost.

View our full Data Policy

Be sure to backup your data!

If you need help with your backup, we offer maintenance plans that include offsite backup.

Can I bring my dog into your office?

Of course. We love dogs!

All we ask is that you keep your dog under control and you clean up any mess your dog might make. (We will provide the cleaning supplies)

Please do not leave your pet in the car when it is hot outside!

When do I need to pickup my computer?

You must pickup your computer within 30 days of completion.

We understand life happens. If you are not able to pickup your computer within 30 days please contact us to make arrangements. We are very understanding.

What types of payments do you accept?

We accept just about any form of payment. We even had a truck driver pay us with a ComCheck.

You are welcome to pay your invoice online.

VISA – MasterCard – Discover – American Express – Paypal – Check – Cash

Apple or PC?

I can promise you we are 100% neutral on this decades old flame war.

We use Windows for our office computers. The main reason is that we build our own computers and even piece them together. This is really hard with Apple since each series of computers is custom. Also most business software runs on Windows.

Our servers are PC’s. But Apple is really weak in the server market. There is a software package you can purchase for an Apple desktop to make it a server, but I hate to waste an Apple desktop as a server.

Matt carries a MacBook Pro when he travels onsite. Usually he’s working on networks and networks are so much easier to troubleshoot with a Unix based operating system. The touch pad is also the best in the world and the battery life is astounding.

We also use a lot of Linux. Our web and email servers are Linux based. We even run Linux on a Raspberry Pi 3 using MotionEye. Nothing beats Linux when we need to do advanced data recovery or even securely erasing a hard drive.

Basically it comes down to this: We love Operating Systems! Whatever operating system you like to we can service it.

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Answers all questions and then some....AWESOME SERVICE!

July 14, 2011

Matt Ingram shows professionalism in the way he conducts business with great follow-up. Services rendered such as computer repair have been completed timely and fixed. He has returned all calls within a short time, is friendly and answers all questions to my satisfaction. There are no dumb questio

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Ingram Computers Are The Best!!

July 14, 2011

Matt Ingram and his crew are always professional and efficient. They really know their stuff. It's a pleasure doing business with them and I recommend them to anyone needing services for business or personal computer needs. Renee' T.

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Camera system in our business

July 14, 2011

great! Always fast , and can fix any problems! Great service! Have and will use again! Cold Stone Creamery

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did everything I asked

July 14, 2011

did everything I asked and even kept in contact with me to let me know if they found anything wrong . I recommend them to anyone with computer problems . I will go back to them anytime I need help with any kind of computer problem . Beecher S.

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Great Personal Service

July 14, 2011

Great Personal Service

Had to take my computer in for another clean-up as well as an issue with Malware. The staff was very professional, not to mention very cordial. Tyler got me up and going again in record time! Tyler was very generous with his time in showing me some issues and things to be aware of on my system as

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Great Service

July 14, 2011

Very courteous and very speedy on their diagnosis. Work done on my computer was great couldn't asked for better people. Kalea T.

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Best Service in the area.

July 14, 2011

Ingram computers is dedicated to keeping you serviced and with no down time, courteous, efficient, updated to what's new in the technology world, he offers suggestions to help your business and the best equipment for your business. He is on call all the time and very dedicated. Great Company we ha

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Great Service and Price!!

July 14, 2011

Ingram set up our business computer and has been maintaining it for years! They are wonderful! Quick to get your needs taken care of! Cook's Nursery & Landscaping

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Outstanding Review for Ingram Computer Services

July 14, 2011

My daughter, Jan Williams, and I have been having Matt Ingram as our go to guy for all computer service for years. I have referred him to many friends and neighbors also. Everyone that I have talked with always call him when they need computer services. I daughter has equipment in addition to her

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ICS Review

July 14, 2011

I asked several places for an estimate on my laptop repair, and Ingram gave me the best price and best turnaround time. I will definitely be looking to Ingram in the future for my computer repair needs. Luis

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Professional Service

July 14, 2011

Matt Ingram is the go to guy for all your automation needs. He gives you timely professional service. Tom H.

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Service was great

July 14, 2011

Service was great as was follow up. Was surprised that a piece of plastic (frame) cost so much. Carl E.

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