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I brought in 2 very old and unusable CPU's, and asked Ingram's to try to recover the pictures. They were able to recover almost all of both hard drives, Yay! Mrs. Ingram was friendly, professional and helpful. They nailed the big 3: The job was done correctly the first time, the price was fair and competitive, and the customer service was great. I will be a repeat customer, bringing in my laptop next month.